Privacy Policy

We take your privacy seriously and manage all personal information in line with relevant privacy laws.

How we collect information

Whenever possible, we collect your details directly from you. In emergencies or when you're unable to provide it, we may gather information from someone close to you - like a caregiver or family member to ensure appropriate care.

Keeping your information safe

Your records are securely stored, primarily in electronic medical systems. Some data (e.g., x-rays) may be kept in physical or digital formats. We follow strict security protocols to prevent unauthorised access, loss, or misuse.

How your information is used

We use and share your health information to support your care. This may include:

  • Communicating with your GP or other healthcare providers

  • Sending tests or imaging to labs

  • Processing billing or debt recovery

Let us know if you have concerns about how your data is used. We’ll explain any implications for your care.

When we must share information

We may be legally required to disclose your information without consent in specific cases, such as:

  • Reporting notifiable diseases to government agencies

  • Approved public interest research

  • Law enforcement requests (e.g., in serious crime cases or legal proceedings).